Refund Policy

Refund & Cancellation Policy

Effective Date: June 01, 2025

At Nile Elite Black Car Service, we understand that plans can change. Our goal is to offer flexible, fair policies while ensuring the reliability of our service and respect for our drivers' time.

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Cancellations

 

Standard Rides (Point-to-Point, Airport, Cruise):

• Free cancellation up to 24 hours before scheduled pickup

• Cancellations within 24 hours of the scheduled time may be subject to a 50% cancellation fee

• No-shows or cancellations at pickup time are non-refundable and will be charged in full

 

Hourly or Charter Services:

• Free cancellation up to 48 hours before service

• Within 48 hours: 50% charge

• Same-day cancellation: 100% charge

 

Refund Process

If a refund is approved:

• Refunds are issued to the original payment method (credit card or ACH)

• Processing time: 3–7 business days

 

Force Majeure

We are not responsible for service interruptions caused by events outside our control (e.g., severe weather, road closures, emergencies). Refunds under these conditions are handled case by case.

 

Questions or Special Requests?

If you believe you are entitled to a refund or wish to cancel a scheduled ride, please contact us as soon as possible:

 (425) 272-5368
nileelite.ev@gmail.com